Surf Squad FAQ’s
What’s included?
The price of the trip covers; your accommodation for the week, surfboard and wetsuit rental for your 5 surfing lessons, transfers to and from Santander airport and all the extra events/activities that we will be hosting during the week.
What’s not included?
Some things you need to source yourself include; flights to and from the trip (we don’t include these in the price because we have members all over the world and flight prices vary all over), food and drink (we understand that everyone has different wants and needs when it comes to food, so we leave this flexible for you) and comprehensive travel insurance (please make sure the insurance you get covers you for the desired activity).
Do I need insurance?
Yes! We encourage all of our guests to get comprehensive coverage and make sure that it is specific to the activity that you’re partaking in.
Do I get a refund?
You can find our full cancellation policy here: https://thetravelsquad.com/terms-of-use
Can I secure a spot early?
We aren’t able to allow anyone to book onto our trips early. We leave everything completely fair for everyone!
Are all the activities mandatory?
The events that we build into our itinerary are included in the price of your ticket, but they are all completely optional whether you want to join or not. If you need a break during the trip, that’s totally fine, just let us know!
Can I book more than one ticket?
At the moment, our booking page only allows for you to book one ticket at a time. This is because our community is built to help connect strangers all over the world!
Can I change my card details?
Absolutely, just contact us at [email protected] and we can setup a quick call to change your details over the phone.
Are flights included?
We don’t include flights in our trips because we have people from all over the world join our trips. Flight prices vary massively from one place to the next, so we wouldn’t be able to include the cost of flights for everyone.
What currencies do you accept?
We accept currencies from over 135 countries and you can pay the price of the trip in your local currency (whatever the conversion rate may be). You simply put in your payment info and our system will do the converting for you.
What forms of payment do you accept?
We currently accept most credit/debit cards all over the world. To check if your payment method is acceptable, check here: https://stripe.com/docs/payments/cards/supported-card-brands
Confirmed Group chat link isn’t working?
Sorry to hear that! Can you provide your WhatsApp contact number and I can manually add you? (Please provide country area code)
What time do tickets go live?
Tickets went live on Feb 13th, 2024 and sold out very quick! To join the waitlist for the trip to be notified when a spot becomes available, please click here: SURF SQUAD SPAIN WAITLIST
Is it okay to come alone?
Absolutely! If anything it’s encouraged! Our platform is all about connecting people from all over the world to make new friendships and make memorable experiences together.
How does booking work?
At x time we will send the booking link into the INFO group chat for the trip. The tickets will be sold on a first come, first served basis - so make sure that you are ready and waiting for the link to appear in the chat.
What is the age group?
Our minimum age requirement is 18 to be a member of our community. But the average age of people that book onto our trips is generally 24-29.
Does it matter what my nationality is?
Not at all! We welcome people from all walks of life regardless of where they come from.
Can you help me with my visa application?
Absolutely, if you secure a spot on one of our trips, you can use the confirmation email and we can send you a copy of the receipt to assist you with your application.
How do I join the waitlist?
To join the waitlist, please follow this link here: SURF SQUAD SPAIN WAITLIST
I was charged twice
This can happen sometimes in the hustle and bustle of booking! But don’t worry, usually one of these payments will bounce back in a day or two. If it doesn’t, please let us know and we can look to issue a refund for you.
How old do I need to be?
Our minimum age requirement is 18 years old.
How do I cancel?
To cancel your spot on one of our trips, please contact us at [email protected]
Where do we meet?
The meeting point will be at Santander airport for your transfers. We will collect everyone’s flight details ahead of time and schedule transfers accordingly.
Arrival/departure times
We will be running transfers throughout the day, but please take normal check-in times into account when booking your flights. We probably won’t be able to collect you at 4am and you’ll miss some stuff if you turn up at midnight.
What are the rooms like?
Rooms will be shared bunks. Usually rooms of around 6 people.
Do I need to know how to surf?
No surfing experience is required! We have a team of highly trained surf instructors to suit all levels of surf ability. Whether you’re a complete newbie or more advanced, Surf Squad suits everyone!
Can I stay with my friend?
We will be sending out a personality questionnaire ahead of the trip to help us with room allocations. On this form, you can also request to stay with someone specific.